Order Status

  1. When will my backorder arrive?
  2. My product is missing parts.
  3. My order never arrived.
  4. How do I track my order?
  5. How do I change quantities or cancel an item in my order?
  6. Has my order shipped?
  7. An item is missing from my shipment.

Q: When will my backorder arrive?

Backordered items are those which our suppliers are unable to predict when they will have more in stock, but as soon as they do, we will be able to ship the item to you.

Q: My product is missing parts.

Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.

Q: My order never arrived.

Fire check the status of your order right here. Be sure that all of the items in your order have shipped already. If the package has been shipped, please contact customer service 360-815-2098

Q: How do I track my order?

View the order status right here. If you have any questions, please reach us through our contact form, found right here

Q: How do I change quantities or cancel an item in my order?

View the order status right here. Please note that once an order has begun processing or has shipped, the order is no longer editable.

Q: Has my order shipped?

You can view your order status right here

Q: An item is missing from my shipment.

Fire check the status of your order right here. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.
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