DKDiesel Performance & Offroad FAQ

  1. Order Status
    1. When will my backorder arrive?
    2. My product is missing parts.
    3. My order never arrived.
    4. How do I track my order?
    5. How do I change quantities or cancel an item in my order?
    6. Has my order shipped?
    7. An item is missing from my shipment.
  2. My Account
    1. When will my order ship?
    2. What is your return policy?
    3. I received the wrong product.
    4. I forgot my password.
    5. How much is my shipping?
    6. How do I return my product?
    7. How do I edit my account information?
    8. How do I create an account?
  3. International Shipping
    1. When will my order ship and what are my shipping charges?
    2. What is the return policy?
    3. What are my payment choices?
    4. Do you ship to my country?
  4. Terms and Conditions
    1. Warranty Disclaimer
    2. Use of Site
    3. Typographical Errors
    4. Trademarks
    5. Third-Party Links
    6. Term Termination
    7. Participation Disclaimer
    8. Notice
    9. Miscellaneous
    10. Limitation of Liability
    11. Indemnification
    12. Copyright
  5. Guarantees
    1. Security
    2. Privacy Policy
    3. Low Price Guarantee
  6. Pricing and Billing
    1. When will my credit card be charged?
    2. When will my credit appear on my account?
    3. I need a copy of my receipt/invoice.
    4. I have a question on my charges.
    5. Do I have to pay sales tax?
  7. Buyer's Guide
    1. How do I use a coupon?
    2. How do I navigate the site?
    3. How do I find my product?
  8. Privacy & Sales Policies
    1. Pricing
    2. Use of Aggregate Information
    3. Updating Personal Information
    4. Special Events
    5. Service Providers
    6. Security
    7. Notification of Policy Changes
    8. Links
    9. Fraud Protection and Compliance with Law
    10. Cookies, IP Addresses, Pixel Tags and Tracking Technology
    11. Contacting Us
    12. Communications to Serve You
    13. Communications
    14. Business Transfers
    15. Brochure Mailing List
  9. Shipping & Returns
    1. Shipping Policy

Order Status

Q: When will my backorder arrive?

Backordered items are those which our suppliers are unable to predict when they will have more in stock, but as soon as they do, we will be able to ship the item to you.

Q: My product is missing parts.

Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.

Q: My order never arrived.

Fire check the status of your order right here. Be sure that all of the items in your order have shipped already. If the package has been shipped, please contact customer service 360-815-2098

Q: How do I track my order?

View the order status right here. If you have any questions, please reach us through our contact form, found right here

Q: How do I change quantities or cancel an item in my order?

View the order status right here. Please note that once an order has begun processing or has shipped, the order is no longer editable.

Q: Has my order shipped?

You can view your order status right here

Q: An item is missing from my shipment.

Fire check the status of your order right here. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.

My Account

Q: When will my order ship?

Please see each individual item page for more information on the availability of each item. You will receive a shipment confirmation when your order has shipped and tracking information within 24-48 hours of shipment.

Q: What is your return policy?

Please see our Terms & Conditions for complete details regarding our return policy.

Q: I received the wrong product.

If you feel that you have received the wrong product, please contact customer service within 72 hours of receiving the product.

Q: I forgot my password.

Under the login box you'll see a link that says "Forgot your password?" That link will send an email to you with your password.

Q: How much is my shipping?

Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices.

Q: How do I return my product?

Please contact customer service for more information on returning an item. Thank you.

Q: How do I edit my account information?

Your account details can be viewed right here.

Q: How do I create an account?

-Click the 'Log In' link in the upper right corner of your browser.
-Click 'Create an account'
Then simply follow the prompts to complete setting up your account. Your information is NEVER sold to any other company and is kept completely private. Please view our Privacy Policy for more information.

International Shipping

Q: When will my order ship and what are my shipping charges?

Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices. We will ship your order shortly after we receive payment from you.

Q: What is the return policy?

Please see our Terms and Conditions for complete details regarding our return policy.

Q: What are my payment choices?

During the checkout process you may choose any of our current payment options and continue to place your order. Please note that we will not ship your order until we receive payment from you.

Q: Do you ship to my country?

During signup we'll ask for your shipping address details including country. If your country is not in the dropdown menu of available countries, unfortunately we cannot ship to your country at this time.

Terms and Conditions

Q: Warranty Disclaimer

This site and the materials and products on this site are provided "as is" and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, DKDiesel disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. DKDiesel does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. DKDiesel Performance & Offroad does not make any warranties or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.

Q: Use of Site

Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a DKDiesel or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.

Q: Typographical Errors

In the event that a DKDiesel product is mistakenly listed at an incorrect price, DKDiesel reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. DKDiesel reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, DKDiesel shall issue a credit to your credit card account in the amount of the incorrect price.

Q: Trademarks

All trademarks, service marks and trade names of DKDiesel Performance & Offroad used in the site are trademarks or registered trademarks of DKDiesel Performance & Offroad.

Q: Third-Party Links

In an attempt to provide increased value to our visitors, DKDiesel may link to sites operated by third parties. However, even if the third party is affiliated with DKDiesel, DKDiesel has no control over these linked sites, all of which have separate privacy and data collection practices, independent of DKDiesel. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, DKDiesel seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).

Q: Term Termination

These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by DKDiesel without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.

Q: Participation Disclaimer

DKDiesel does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, DKDiesel is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, DKDiesel reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to DKDiesel in its sole discretion.

Q: Notice

DKDiesel Performance & Offroad may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to DKDiesel.

Q: Miscellaneous

Your use of this site shall be governed in all respects by the laws of the state of Washington, U.S.A., without regard to choice of law provisions, and not by the 1980 U.N. Convention on contracts for the international sale of goods. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site (including but not limited to the purchase of DKDiesel products) shall be in the state or federal courts located in King County, Washington. Any cause of action or claim you may have with respect to the site (including but not limited to the purchase of DKDiesel products) must be commenced within one (1) year after the claim or cause of action arises. DKDiesel's failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. DKDiesel may assign its rights and duties under this Agreement to any party at any time without notice to you.

Q: Limitation of Liability

DKDiesel Performance & Offroad Inc. shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if DKDiesel has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.

Q: Indemnification

You agree to indemnify, defend, and hold harmless DKDiesel Performance & Offroad Inc., its officers, directors, employees, agents, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.

Q: Copyright

The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the United States and other copyright laws, and is the property of DKDiesel Performance & Offroad Inc. The collective work includes works that are licensed to DKDiesel Performance & Offroad Inc. Copyright 2012, DKDiesel Performance & Offroad Inc. ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with DKDiesel or purchasing DKDiesel products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with DKDiesel or to purchase DKDiesel products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by DKDiesel Performance & Offroad Inc. You further agree not to change or delete any proprietary notices from materials downloaded from the site.

Guarantees

Q: Security

This website is protected with SSL (secure socket layer) encryption, the highest standard in Internet security.

Q: Privacy Policy

We value your privacy. Please view our Privacy Policy for complete details on how we use the information we collect.

Q: Low Price Guarantee

It is our commitment to provide you with the best value, at the best price. We value your business and strive to keep our prices low, and SAVE you money!

Pricing and Billing

Q: When will my credit card be charged?

Your credit card will be charged within 24 hours prior to shipment of your item(s).

Q: When will my credit appear on my account?

Credits usually take 7-10 business days from the time we receive your item(s).

Q: I need a copy of my receipt/invoice.

Please view your Account Information for any details. If you have furthur questions, please contact customer service. 1-360-815-2098

Q: I have a question on my charges.

You may compare your order history on our website, with your financial records. If you have further questions or concerns, please contact customer service for further assistance.

Q: Do I have to pay sales tax?

You only have to pay sales tax if you are located in the same state as our warehouse.

Buyer's Guide

Q: How do I use a coupon?

After adding items to your cart, during checkout, you will see a field where you can enter your Coupon Code.

Q: How do I navigate the site?

To navigate this website, simply click on a category you might be interested in. Categories are located on the top, left & bottom of our website. QUICK TIP: Place your mouse cursor over anything you think could be a clickable link. You'll notice that anytime you scroll over something that is a link, your mouse cursor will become a "hand". Whereas scrolling over anything that is NOT a link will leave your cursor as an "arrow". You may also type a keyword into the SEARCH box to quickly find a specific product. If you have any trouble locating a product, feel free to contact customer service for assistance.

Q: How do I find my product?

To find the product(s) you're looking for, you may (1) use the navigation menus on the top, left & bottom of our website. (2) type a keyword into the SEARCH box. If you have any trouble locating a product, feel free to contact customer service for assistance.

Privacy & Sales Policies

Q: Pricing

While DKDiesel Performance & Offroad tries to keep the website up to date with the most current pricing, there may be times when the pricing listed on the website is incorrect whether it be a typo, a recently increased manufacturer-enforced pricing scale, or an electronic error. In this rare occurrence, DKDiesel reserves the right to cancel or void any order. The offer will be made to complete the purchase at the corrected price, or the order will be canceled and fully refunded.

Q: Use of Aggregate Information

We may use the information you provide in aggregate (non-personally identifiable) form for internal business purposes, such as generating statistics and developing marketing plans. We may collect, store or accumulate certain non-personally identifiable information concerning your use of the Site, such as information regarding which of our pages are most popular. We may share or transfer non-personally identifiable information with or to our affiliates, licensees and partners.

Q: Updating Personal Information

If you are a registered member at DKDiesel Performance & Offroad, you can change your personal information at any time by updating your information at checkout.

Q: Special Events

If you elect to participate in any promotions, sweepstakes, surveys, questionnaires or other events during your visit to our Site, the rules or terms and conditions for those events may indicate that your personally identifiable information will be shared with third parties. By choosing to participate and submitting your personally identifiable information with respect to such events, you consent to disclosure of your personally identifiable information to such third parties.

Q: Service Providers

We may retain other companies and individuals to perform functions consistent with our Privacy Policy on our behalf. Examples include customer support specialists, web hosting companies, fulfillment companies (e.g., companies that fill product orders or coordinate mailings), data analysis firms and email service providers. Such third parties may be provided with access to personally identifiable information needed to perform their functions, but may not use such information for any other purpose.

Q: Security

DKDiesel seeks to protect the security of your personal information both online and offline. All credit card transactions are secure. Every on-line order is encrypted and sent through a secure server, using SSL technology to prevent information from being intercepted. Confidential information such as your credit card number will be used only to fulfill your order. To protect your privacy, we will ask you to enter your credit card number and expiration date each time you place an order with us. This way, even if someone else accesses the account information stored on your computer, they won't be able to use your credit card. E-mail is not encrypted and is not a secure means to transmit credit card numbers. We will only display the last 4 digits of your credit card number on your account.

Q: Notification of Policy Changes

DKDiesel Performance & Offroad reserves the right to revise this Privacy Policy in the future by posting changes at this location and we may make changes at any time without notification.

Q: Links

This Privacy Policy applies only to the information collected on this Site. Our Site may contain links to or from other websites and you should be aware that we are not responsible for the privacy practices of other websites. We encourage you to read the privacy policies of other websites linked to the Site.

Q: Fraud Protection and Compliance with Law

We may disclose any information, including personally identifiable information, we deem necessary, in our sole discretion, to comply with any applicable law, regulation, legal process or governmental request. We may also exchange information, including personally identifiable information, with other companies and organizations for credit fraud protection and risk reduction.

Q: Cookies, IP Addresses, Pixel Tags and Tracking Technology

We may place a "cookie" on your computer's hard drive so we can recognize you as a return user and personalize your experience. A cookie is a piece of data that enables us to track and target your preferences. The cookie will be stored on your computer's hard drive until you remove it. We may also use temporary or "session" cookies to help you shop. These cookies will expire when you place an order. You can have your browser notify you of, or automatically reject, cookies. If you reject our cookies, you may still use the Site, but you may be limited in the use of some of the features. In addition, we may use IP addresses to analyze trends, administer the Site, track traffic patterns, and gather demographic information for aggregate use, as well as in combination with your personally identifiable information for credit fraud protection and risk reduction.
Similarly, when you visit this Site or view one of our emails, we may use pixel tags (also called "clear" gifs), tracking links and/or similar technology to note some of the pages you visit on our Site and personalize your experience. We may also use pixel tags to determine what types of email your browser supports. We may use the information collected through pixel tags, tracking links and similar technology in combination with your personally identifiable information.
wmf.webshopmanager.org does recognize your ISP (internet service provider), however, we cannot identify you as an individual. If you make an on-line purchase we do collect information (such as sales statistics and traffic patterns) to help improve your shopping experience. We keep all information confidential.

Q: Contacting Us

We welcome your comments and questions about privacy. Please send email to [email protected] We are confident that your visit to DKDiesel Performance & Offroad is secure and safe. However, you may choose to call us directly to place your order over the telephone. Please call Customer Service toll free at 360-815-2098.

Q: Communications to Serve You

If you have elected to provide us with your contact information, e.g., by registering at the Site, emailing our Customer Service department or placing an order, we may provide you with service related announcements concerning the Site or contact you regarding your customer service requests or your order. For example, all registered users will receive an email to confirm their order. These types of communications are necessary to serve you, respond to your concerns and to provide the high level of customer service that DKDiesel Performance & Offroad offers its customers.
Disclosure of Personally Identifiable Information We will never provide your personally identifiable information to third parties for their use in marketing their products or services to you without your consent. DKDiesel Performance & Offroad takes great pride in having you as a customer and we will ensure your privacy as a customer. DKDiesel Performance & Offroad does not sell or exchange names or any other information about our customers with third parties.

Q: Communications

If you select during the order process or at other times when you submit personally identifiable information, the information you provide may be used by DKDiesel Performance & Offroad to create and deliver to you our newsletters, surveys or other communications containing product information. If you prefer not to receive such Communications, please do not select the ‘Please inform me option’. If you do select this option and later decide that you would no longer like to receive these communications, please use the features made available to you.

Q: Business Transfers

As we continue to develop our business, we might sell certain of our assets. In such transactions, user information, including personally identifiable information, generally is one of the transferred business assets, and by submitting your personal information on the Site you agree that your data may be transferred to such parties in these circumstances.

Q: Brochure Mailing List

If you have requested a DKDiesel Performance & Offroad brochure, all information is kept completely confidential and is not shared with any third parties. We may, on occasion, send you an updated catalog or brochure. If you do not wish to receive any mail from DKDiesel Performance & Offroad, please contact us via email at [email protected] Include your name and mailing address and email address. You will be removed from any future mailings.

Shipping & Returns

Q: Shipping Policy

Process and Shipping Times

DKDIESEL PERFORMANCE & OFFROAD DOES NOT SHIP ORDERS TO ADDRESSES THAT DO NOT MATCH THE VERIFIED BILLING ADDRESS FOR THE CARDHOLDER.

Refused, Returned or Unwanted shipments will incur a 20% restocking fee along with DROP SHIP & SHIPPING Charges! Orders placed before 1 PM will ship same day if available in stock.



DKDiesel.com shipments arrive within a week, depending on your location and availability of the item ordered. If you would like to track your order, please log into your account for ay available tracking numbers or check your email for updates.

DKDiesel Performance & Offroad offers free shipping on orders over $49.95 to customers in the lower 48 states only. We ship via UPS but reserve the right to ship with the carrier that will get the product to you quickly and for the best price. We try to process all orders the same business day, with the exception of holidays and weekends. Processing times can vary due to circumstances, so please allow 24 hours for processing or longer for special order items. Cutoff time for next day delivery is 1:30 PM PST, however this may vary depending on availability and any processing delays.

In the unlikely event that a shipment is lost or damaged by the shipping company, DKDiesel Performance & Offroad is not liable for sending replacement items. A claim will be filed with the shipping company to either locate the lost item or issue credit. DKDiesel Performance & Offroad will not send a replacement item until the shipping company has closed the claim. If the shipping company can locate the lost item and it is delivered to its destination, DKDiesel Performance & Offroad is not liable for offering discounts or refunds for lost time due to issues with the shipping company. DKDiesel Performance & Offroad will only send replacement parts before a claim is closed if the customer purchases a replacement item. If the item is located and delivered to its destination, DKDiesel Performance & Offroad will offer a full refund once the original item has been returned or the shipping company has issued credit for the lost or damaged item.

Due to the nature of the products we sell at DKDiesel.com we automatically ship all orders with a signature required. By purchasing from us you acknowledge that you are responsible to make arrangements with the shipping company to receive your product. If the package is refused at the door or you aren't able to make arrangements to receive the product and the item is sent back to our warehouse, a 20% restocking fee along with Shipping & Drop Ship Charges will apply. If you don't want a signature required, please include a comment telling us with your order. However, if you choose this option please understand that if the delivery service has had a problem with theft in your area they may still not leave the package without a signature, and all responsibility for delivery of the product is removed from DKDiesel Performance & Offroad.

International Orders

For orders shipped to Alaska, Hawaii, or Canada, we do our best to pass on the lowest shipping prices possible. In many cases, however, free shipping does not apply. You can determine if there is an additional shipping charge on your order to Alaska, Hawaii or Canada during the checkout process.

For International Customers outside of Canada, Please email us Customer Support with a list of the parts you would like to order and the complete address you want the parts shipped to. We will then email you back with a quote to include shipping to your desired address.

Refused, Returned or Unwanted shipments will incur a 20% restocking fee along with DROP SHIP & SHIPPING Charges!

If you have any questions, please fill out our contact page. Found Here